Legal
Refund Policy
Last updated: July 27, 2026
We want you to feel confident when purchasing IMBM credits. This policy describes when refunds are available and how to request one.
1. 14-day right of withdrawal
Customers in the European Union have a statutory 14-day right of withdrawal on credit purchases, provided that no more than 20% of purchased credits have been consumed. Once you exercise this right, remaining credits are removed from your account and the corresponding amount is refunded.
2. Refund eligibility
Refunds may be granted in the following situations:
- Duplicate charges caused by a payment processor error.
- Technical issues on our side that prevented the use of purchased credits for more than 72 hours.
- Unauthorized transactions reported within 60 days.
3. Non-refundable
The following are not refundable: credits already spent on AI outputs; credits older than 14 days that have been substantially used; promotional credits granted for free.
4. How to request a refund
Send an email to [email protected] from the address linked to your account, including your order reference and a brief description of the issue. We review requests within 5 business days.
5. Processing time
Approved refunds are processed to the original payment method within 10 business days. Bank timing may add up to 5 additional business days before funds appear.
6. Chargebacks
Please contact us before initiating a chargeback. Unresolved disputes may lead to account suspension while we investigate.
Questions
Everything you want to know.
Straight answers to the things athletes ask us most.
Absolutely. The AI calibrates every plan to your current level — from first-time trainee to competitive athlete — and scales complexity as you grow.
Every workout, meal and recovery protocol is generated from your goals, biometrics, training history, sleep, HRV and behavioural patterns. No two plans are alike.
Yes. Tell the AI what you have — a full gym, a pair of dumbbells or nothing at all — and it builds around it.
For programming, nutrition and recovery, most athletes find IMBM more consistent, data-driven and available than a human trainer — at a fraction of the cost.
Your data is encrypted end-to-end, stored in your region, never sold, and you can export or delete it at any time.
Credits are a flexible currency. 1 credit costs $0.10. Spend one on a workout, one on a 7-day meal plan, two on a recovery report or three on a form scan. Minimum purchase is 50 credits — no subscription, credits never expire.
The future of training
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Create your account, load credits and unlock any AI service instantly. 1 credit costs $0.10. Minimum 50 credits. No subscription, no expiry.